AtlasCare Transport Privacy Policy

AtlasCare Transport ("AtlasCare," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using our website or requesting transportation services, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with AtlasCare, we may collect information including:

Contact Information

• Name
• Phone number
• Email address
• Mailing address (if provided)

Transportation Information

• Pickup and destination locations
• Appointment date and time
• Mobility needs
• Mobility equipment (wheelchair, walker, rollator, etc.)
• Companion information
• Special transportation requests

Payment Information

Payments are securely processed by our third-party payment providers. AtlasCare does not store complete credit card or debit card numbers on our systems.

Website Information

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral website
• General geographic region

This information helps us improve our website and services.

How We Use Your Information

We use your information to:

• Schedule transportation
• Provide requested services
• Communicate regarding reservations
• Process payments
• Respond to questions
• Send confirmations and trip updates
• Improve our customer experience
• Maintain business records
• Meet legal and regulatory obligations

Text Messages & Email Communications

If you provide your phone number or email address, AtlasCare may send communications regarding:

• Reservation confirmations
• Driver updates
• Appointment reminders
• Service changes
• Receipts
• Customer support

With your permission, we may also send occasional service announcements or promotional communications. You may opt out of marketing communications at any time.

Information Sharing

AtlasCare does not sell your personal information.

We may share information only when necessary to:

• Process payments
• Provide requested transportation services
• Work with service providers who support our business operations
• Comply with legal requirements
• Protect the safety or rights of our clients, employees, or the public

Healthcare Information

AtlasCare provides non-emergency medical transportation. To safely provide transportation services, clients may voluntarily share information about mobility needs, transportation requirements, or appointment logistics. We collect only the information reasonably necessary to deliver requested services.

Data Security

AtlasCare uses reasonable administrative, technical, and physical safeguards designed to protect your personal information. While no method of electronic transmission or storage is completely secure, we continually work to safeguard the information entrusted to us.

Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Understand website usage
• Measure website traffic

Most web browsers allow you to manage or disable cookies through your browser settings.

Third-Party Services

Our website and business operations may use trusted third-party providers, including payment processors, website hosting providers, mapping services, analytics providers, and communication platforms. Those providers maintain their own privacy policies governing the information they collect or process.

Your Choices

You may request to:

• Update your contact information
• Correct inaccurate information
• Request deletion of information where permitted by law
• Opt out of marketing communications

Certain information may be retained as required for legal, tax, accounting, or business recordkeeping purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or how AtlasCare handles personal information, please contact us.